Process Excellence Operations Lead

Department: Operations

Employment Type: Permanent - Full Time

Location: Kenya

Description

Job Location: Nairobi, Kenya

About the Role

The Process Excellence Operations Lead focuses on operational processes, identifying opportunities for improvement, and using data to recommend practical ways to enhance efficiency, reduce costs, and improve overall performance.

This role works across cross-functional teams to generate insights, improve workflows, and contribute to business direction.

What you will be expected to do:

Operations Process Improvement

Review existing operational workflows across warehousing, inventory management, procurement, and logistics to identify gaps and opportunities for improvement
Guide structured process improvement initiatives aimed at simplifying workflows, reducing costs, improving cycle times, and strengthening operational controls
Develop and implement scalable standard operating procedures and playbooks that can be consistently applied across locations and markets
Work with operations teams to test, implement, and evaluate improvements, ensuring adoption and continuity
Document processes through clear SOPs, process maps, and control checklists to maintain operational consistency

Operational Controls and Compliance

Strengthen operational practices by improving key control mechanisms such as inventory reconciliation, stock handovers, and system-to-physical stock alignment
Identify root causes of recurring operational issues (e.g., inventory discrepancies, process delays, data inconsistencies) and implement sustainable solutions
Contribute to audit and compliance requirements by ensuring operational processes align with company policies and internal control standards
Work with relevant teams to ensure control practices are embedded into day-to-day operations and tracked through clear ownership

Data Insights and Performance Tracking

Gather and interpret operational data to identify performance trends, operational risks, and areas for improvement
Develop and maintain dashboards and reports that track key operational indicators across warehousing efficiency, inventory accuracy, logistics performance, and procurement cycle times
Provide data-backed insights that guide planning and continuous improvement
Work with stakeholders to ensure operational data accuracy and consistency across systems

Reporting and Communication

Prepare clear and concise reports and presentations to communicate operational findings, risks, and improvement opportunities
Track and report the progress and outcomes of process improvement initiatives, ensuring that improvements are measurable and sustained
Translate operational needs into structured insights and practical recommendations

Cross-Functional Coordination

Work with operations, finance, and technical teams to translate operational needs into practical system or process improvements
Coordinate implementation of initiatives across stakeholders and maintain alignment on process changes
Contribute to integrating continuous improvement practices into daily workflows

Success in This Role Will Be Measured By:

Improvements in operational KPIs (inventory accuracy, cycle time, logistics efficiency)
Reduction in recurring operational issues
Effective implementation and adoption of improved processes
Increased operational visibility through dashboards and reporting

You might be a strong candidate if you have:

A Bachelor’s degree in Supply Chain Management, Project Management, Mathematics, Economics, Statistics, Business Administration, Data Science, or equivalent practical experience
4–6 years of experience in operations, supply chain, logistics, consulting, or process improvement roles
Strong problem-solving skills, with the ability to identify inefficiencies and propose practical improvements
Experience in process mapping, requirements gathering, and working with cross-functional stakeholders
Familiarity with project management approaches (Agile, Waterfall, or similar frameworks) and experience contributing to operational improvement initiatives
Working knowledge of supply chain and operations processes, including warehousing, procurement, logistics, and inventory management
Proficiency in data tools such as Excel or Google Sheets and data visualization platforms, including experience working with AI-enabled tools
Experience working with ERP or operational systems used for supply chain, inventory, or logistics management
Ability to work with complex datasets, generate meaningful insights, and present findings clearly to different stakeholders
Clear communication skills, with the ability to translate operational topics into structured insights and practical recommendations

What Sun King offers

Professional growth in a dynamic, rapidly expanding, high-social-impact industry
An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

We place great importance on sustaining a diverse, inclusive work environment.

We believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state.

Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, color, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.

Case Study

Second Round Interview